What is Knowledge Base?
A knowledge base is a centralised online library of information about a product, service, or topic. It's a self-service resource where customers or partners can find answers to their questions without having to contact a support person. A knowledge base can include articles, tutorials, FAQs, and video guides. For a partner program, a comprehensive knowledge base is a critical component of partner enablement. It provides partners with 24/7 access to the information they need to learn about your products, troubleshoot issues, and effectively sell to their customers.